This site is owned and operated by the Town of Port Hedland using software licensed from Social Pinpoint. For details on how the Town of Port Hedland collects and protects your personal information, refer to their Privacy Policy below. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.

Privacy Policy

At the Town of Port Hedland, we take a great deal of care in how we handle your personal information, and we do so in line with the Australian Privacy Principles (APPs) that can be found on the OAIC website (www.oaic.gov.au).

To help you better understand how your data is stored and used, as well as the purpose for which it is used and why, the Town of Port Hedland has developed a simplified and extended privacy policy.

The simplified version will give you a quick overview and is a great way to get a general understanding on how we may collect, use and disclose your personal information.

The extended version goes into detail to give you a comprehensive explanation on how your data is handled across our various channels.

Both the Simplified Privacy Policy and the Extended Privacy Policy were last updated on 28/03/2025.

If you have any questions or concerns, please feel free to email us at council@porthedland.wa.gov.au

What does Personal Information mean?

Personal information is information that may identify you or by which your identity may be reasonably determined. Such personal information may include your name, address, other contact details, your date of birth, or any other information that may be provided by you in order to access or make use of our services. In this privacy policy, 'personal information' has the same meaning as defined by section 6 of the Privacy Act 1988 ('Privacy Act').

How is my Personal Information Collected?

The main way we collect personal information is through you directly or through your authorised representative. That is, when you visit us one of our websites and submit your personal information or request your personal information to be used (i.e. by subscribing to an email newsletter or filling out a contact form).

Your personal information may be collected through the following services that are used on our website/related systems:

• User Forms
• Cookies & Analytics
• Location-based Services
• Social Networks
• Online Advertising
• Email Marketing
• Third-party tools, services and embedded content

We also collect information through interactions on traditional channels, such as, in-person, email and phone, and sometimes collect personal information from a third-party or from a publicly available source, but only if:

• you have consented to such collection or would reasonably expect us to collect your personal information in this way, or
• if it is necessary for a specific purpose such as the investigation of a privacy complaint.

We only collect personal information for purposes which are directly related to our functions or activities under the Privacy Act, the Freedom of Information Act 1982 (FOI Act), and only when it is necessary for or directly related to such purposes.

How do you use my Personal Information?

We only use personal information for the specified purpose, or a closely related purpose which would reasonably be expected.

We do not give personal information about an individual to any other government agencies, private sector organisations or anyone else unless one of the following applies:

• you have consented
• you would reasonably expect, or have told us, that information of this kind is usually passed to those individuals, bodies or agencies
• it is otherwise required or authorised by law
• it will prevent or lessen a serious and imminent threat to somebody's life or health, or
• it is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.

Is my Personal Information Stored Securely?

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse.

When the personal information that we collect is no longer required or you request for it to be removed - we destroy or delete it in a secure manner.

Can I Access or Change the Personal Information I give you?

Yes, you can access the personal information that we hold about you, and you can ask us to correct the personal information we hold about you. For more information, please contact us directly using the contact details below.

Our Obligations

We care about our users and do everything we can to adhere to the 13 Australian Privacy Principles as per the OAIC guidelines.

Contact Us

If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways:

Email: council@porthedland.wa.gov.au
Phone: (08) 9158 9300
In-Person: Civic Centre, 13 McGregor Street, Port Hedland WA 6721
Post: Town of Port Hedland, PO Box 41, Port Hedland WA 6721

Click here to view the Town of Port Hedland's extended Privacy Policy.

The following Terms and Conditions govern the use of Have your Say. The software platform is owned by Social Pinpoint Pty Ltd and operated by us, the Town of Port Hedland.

By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third-party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.

If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).

What are the conditions with a user’s account?

While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.

We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.

What do we require from our users?

You must understand and agree that, without limitation:

• all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
• you are prohibited from advertising or offering to sell or buy any goods and services
• you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
• you cannot collect or store personal data about other users of the site
• you cannot impersonate any person or entity, including without limitation to a Town of Port Hedland representative
• you cannot interrupt or interfere with the site or servers or networks connected to the site
• you cannot attempt to gain unauthorised access to the site or other use accounts

Can your account be suspended or terminated?

We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.

If you want to terminate your own account, please send an email to media@porthedland.wa.gov.au.

Governing Law

These Terms shall be governed in accordance with the laws of Western Australia, Australia, without regards to its conflict of law provisions.

Indemnification

The Town of Port Hedland, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.

What content do we own?

This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of the Town of Port Hedland and its suppliers and licensors. The Town of Port Hedland owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.

Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.

Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.

We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.

Disclaimer and Warranties

Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.

What happens if these Terms change?

We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.

Contact Us

If you have any questions about these Terms, please contact us at media@porthedland.wa.gov.au.